Frequently Asked Questions (FAQ)

Collapsible content

Are your perfumes original?

Yes, absolutely. All decants at Scentiva are sourced from authentic, original perfumes from renowned brands.

We carefully fill the perfumes in neutral bottles, so you can enjoy true luxury without compromise.

What exactly is a decant?

A decant is a small amount of perfume transferred from an original bottle into a handy bottle.

It's a perfect way to discover new scents , travel with your favorite perfume , or test before buying a full bottle .

Can I return or exchange a perfume?

For hygiene and product safety reasons , opened or used perfumes cannot be returned .

Is there something wrong with your order or did you receive the wrong product? Please contact us within 14 days at info@scentiva.nl and we'll be happy to resolve the issue.

How long does delivery take?

We usually ship orders within 1 to 2 business days .

Delivery within the Netherlands then usually takes 1 to 3 working days .

You will always receive a Track & Trace code as soon as your order has been shipped.

Do you offer international shipping?

Yes, international shipping is available upon request.

Please email us at info@scentiva.nl with your location, and we'll let you know the shipping options and costs.