Shipping and Returns Policy
Shipping and Returns Policy
Shipping information
Shipping Policy – Scentiva
At Scentiva, we ensure that your order is processed with care, precision, and speed .
Each order is carefully packaged so your fragrance arrives in perfect condition.
🚚 Processing time
We aim to dispatch all orders within 1 to 2 working days .
During busy periods or when stock is limited, processing may take a little longer, but we will always keep you informed of the status of your order.
💌 Shipping costs
Shipping costs are automatically calculated during checkout, based on your delivery address and chosen shipping method.
For special promotions or orders above a certain amount , discounts or free shipping may apply — this will be clearly stated during the checkout process.
📦 Delivery
We ship our packages via reliable carriers , such as PostNL and DHL .
Within the Netherlands, the average delivery time is 1 to 3 working days after shipment.
International shipping is available upon request — please contact us at info@scentiva.nl .
🔍 Track & Trace
As soon as your order has been shipped, you will receive a Track & Trace code by email.
This allows you to easily track the status of your delivery until the moment your package is delivered.
🖤 Our promise
We treat every order with the same care with which we fill our decants.
Your fragrance experience begins the moment you open the package — and we personally take care of that.
Returns Policy – Scentiva
At Scentiva we do everything we can to offer you a perfect fragrance experience.
Because our products are perfume decants — hygienic and tailor-made products — we have a limited return policy .
Of course, we want you to be completely satisfied with your order.
💌 Not satisfied with your order?
Please contact us within 14 days of receipt at info@scentiva.nl .
Please include your order number , a brief description of the problem and, if applicable, a photo .
We will carefully review the situation and work with you to find a suitable solution — for example, a replacement product or a partial refund .
⚠️ Exceptions to the right of return
For hygienic reasons, we cannot accept returns of opened or used products .
Products with a broken seal or custom-made decants (filled on special request) are also excluded from return.
We only accept returns if the product arrived damaged , or if you received the wrong item .
🚚 Return costs
Unless otherwise agreed, return costs are borne by the customer .
If the error is ours (for example, an incorrect delivery or a damaged product), we will of course cover the shipping costs.
💬 Questions?
Do you have questions about your delivery or return?
Please feel free to contact us at info@scentiva.nl — We are happy to help you personally.